Souldeep Privacy Policy

Last updated:

Welcome to Souldeep!

Souldeep (“we”, “us”, and/or “our”) operates the mobile applications, the website, and other related services (the “Services”).

We are committed to protecting your privacy. This Privacy Policy（the “Policy”) describes how we collect, store, use, and share information through our Services.

Any terms we use in this Policy without defining them have the definitions given to them in our Terms of Service.

1. What information we collect

A. Information you provide

Through your use of the Services, you may provide us with the following information:

• Account information. This may include your name, email address, and password. If you choose to log in through third parties, such as Gmail or Google account, we receive information about the service you used to log in and — depending on your account settings with the third parties — details about you, including your name, email address, or unique user identifiers.
• Profile information. We may require you to provide a nickname for us to address you.
• User Content: We may collect your User Content, including but not limited to facts you may provide about you or your life, and any photos, videos, and voice and text messages you provide or receive.
• Interests and preferences. You may select conversation preferences, such as topics you would like to discuss, and communication preferences, such as the times of day you like to use the Services. We also learn about your interests and your preferences over time through your use of the Services to personalize your conversations and the features of the Services.
• Payments, transactions, and rewards. When you make purchases through the Services, our third-party payment processors, may collect your payment information. We maintain a record of your purchases, the features you select, and the rewards you earn and use.
• Communications: We gather information from your inquiries, concerns, and support interactions, which may include personal particulars such as your name, contact details, and supplementary information. Feedback submissions may encompass your email, name, and opinions regarding our Services. This data aids in improving our offerings and addressing user needs effectively.

B. Information we collect automatically

We automatically log the following information about you, your computer or mobile device, your network, and your interactions over time with our Services and our communications:

• Device and network data. This includes your computer’s or mobile device’s operating system, manufacturer and model, browser, IP address, device and cookie identifiers, language settings, mobile device carrier, and general location information such as city, state, or geographic area.
• Usage data. This includes information about how you use the Services, such as your interactions with the Services, the links and buttons you click, and page visits.
• Cookies & Tracking: We may use cookies, web beacons (e.g., pixel tags), and local storage technologies (e.g., HTML5) to collect some of this information.

1. How we use your information
   1. Service Management: Overseeing and managing the Services' content and functionality, fulfilling contractual obligations, establishing user accounts and profiles, handling payments, transactions, rewards, and inquiries, addressing concerns and technical issues and sending administrative updates related to our Services.
   2. Service Provision: Providing a personalized Souldeep, allowing profile customization, personalized interests, and interactions, enabling secure, personalized conversations and learning from interactions to train our AI model and enhance user experiences.
   3. Services Monitoring and Protection: Safeguarding against fraud, criminal activities, and misuse, ensuring operation of IT system, architecture, and network security through testing, maintenance, support, and data hosting.
   4. Trends Analysis: Aggregating, anonymizing personal data, analyzing Service use patterns, enhancing features based on usage trends.
   5. Legal Compliance and Enforcement: Enforcing our agreements, complying with legal obligations, and defending against legal claims and disputes, enforcing and complying with our terms and policies, protect our and others’ rights, privacy, safety, or property.
2. How we share your information
   1. Service providers. We share your information with companies and individuals that provide services on our behalf or help us operate the Services or our business (such as hosting, information technology, customer support, email delivery, and website analytics services). We also share information with companies that provide marketing services on our behalf. For example, we may share your email address with marketing service providers to deliver our marketing emails to you on our behalf and to help us identify other individuals who may be interested in our Services.
   2. Professional advisors. We may share information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
   3. Authorities and others. We may share information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the legal compliance and protection purposes.
   4. Business transferees. We may share information with acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of.
3. How we secure your information
   1. We use a variety of industry-standard security technologies and procedures to help protect your data from unauthorized access, use, or disclosure.
   2. All stored data are maintained on secure servers. Access to stored data is protected by multi-layered security controls, including firewalls, role-based access controls, and passwords.
   3. While we use reasonable commercial efforts to protect the data, no technology, data transmission, or system can be guaranteed to be 100% secure. In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your data, we will notify you as soon as we spot the issue.
4. Global transfer of Personal Information

Your personal information may be transferred to and processed in countries outside of your home country, where data protection laws may not be as protective as those in your home country.

1. Data retention
   1. We will retain your personal information for only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
   2. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
2. Your rights and choices

You generally have the following rights, which you can usually exercise free of charge:

• 1. If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details provided (see ‘How to contact us’ below).
  2. In addition, you can object to the processing of your personal data, ask us to restrict the processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided (see ‘How to contact us’ below).
  3. Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal data conducted in reliance on lawful processing grounds other than consent.

Addition rights for California users:

• 1. Right to opt out. Even though we do not currently “sell” personal information, we generally reserve the right to “sell” personal information as defined under the CCPA in the future, but we also reserve the right for California Consumers to opt-out of the "sale" of any such personal information in the future.
  2. Right to Non-Discrimination. We will not discriminate against you in a manner prohibited by the CCPA because you exercised your CCPA rights.

When contacting us please:

• 1. provide enough information to identify yourself (e.g. your full name, address and email address) and any additional identity information we may reasonably request from you, and
  2. let us know which right(s) you want to exercise and the information to which your request relates.

1. Use of Souldeep by minors
   1. The Services are not intended for individuals under the age of 18. If we discover that minors under the age of 18 are using the Services, we will promptly block their access and delete their account. If you have reason to believe that a minor under the age of 18 has provided personal information to us through the Services, please contact us, and we will endeavor to delete that information from our databases.
2. Changes to this Policy
   1. The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Policy. We reserve the right to update or modify this Policy at any time and from time to time without prior notice. We encourage you to periodically review this page for the latest information on our privacy practices. This Privacy Policy was last updated on the date indicated above.
3. How to contact us

If you have any questions, please contact us at support@souldeep.ai.